Warranty checklist

YOUR WARRANTY COVER YEARS 1 AND 2

If you have a problem and you’re not clear about who takes responsibility, take a look down our warranty checklist. It may not cover absolutely everything but we do refer to the vast majority of typical occurrences. There are basically three possible categorisations we can apply, either individually or in combination and these are:

This IS A LEGITIMATE DEFECT and is covered by your developer/after care agent.
This IS NOT A LEGITIMATE DEFECT and is not covered by your developer/after care agent.
This is homeowner maintenance and is your responsibility.
Check with your developer.

ITEM ISSUE COMMENTS CATEGORY
Alarm installations Failure Contact developer/after care agents.
Alarm installations Servicing Servicing is the homeowner’s responsibility. Failure to carry out annual maintenance could invalidate your warranty.
Appliances (electrical) Failure Call the manufacturer and follow instructions in your appliance warranty cover.
Appliances (electrical) Damage All damage is the homeowner’s responsibility.
Blockages Waste, drains and taps Contact your developer/after care agent. Blockages caused by homeowner are NOT covered and may incur a charge.
Cracks to bricks/mortar Less than 5mm Minor cracking due to shrinkage is normal and can be expected.
Cracks to bricks/mortar Exceeding 5mm Contact developer/after care agents.
Central heating boiler Breakdown Contact developer/after care agents.
Central heating Servicing Servicing is the homeowner’s responsibility. Failure to maintain annual service checks can reduce the life of the system and invalidate any warranty (refer to the service label on the boiler).
Central heating Leaking pipes/radiators Contact developer/after care agents.
Central heating Noisy Contact developer/after care agents if this occurs in the first 12 months.
Chips and scratches Glass, sanitary ware, cabinets, worktops and
floors
Claims for damage to items in the home must be reported to the developer at the point of handover.
Colour variations Wood, marble etc. Colour and tone variations in natural materials are normal and to be expected.
Condensation Condensation is normal and due to the drying out process. It can be eased by adequate ventilation e.g. trickle vents are opened.
Cracks to concrete Less than 5mm Minor cracking due to shrinkage is normal and can be expected.
Cracks to concrete Exceeding 5mm Contact developer/after care agents.
Cracks to dry lining, ceilings and internal paintwork 2mm or less (4mm or less
for stair strings)
Some minor cracking due to shrinkage is quite normal and can be expected. Maintenance and touch-ups are the homeowner’s responsibility.
Cracks to dry lining, ceilings and internal paintwork Exceeding 2mm (or 4mm in the case of stair strings) Contact developer/after care agents, but not before the first 12 months.
Doors Lock/latch adjustment Contact developer/after care agents.
Doors Warping and easement Contact developer/after care agents.
Doors Catching on carpet Contact developer/after care agents unless you have had the carpet fitted yourselves, in which case this is homeowner maintenance.
Electrical Transformers, circuits, sockets and switches Contact developer/after care agents.
Electrical Supply failure Contact the supplier directly.
Electrical Damaged fittings and blown bulbs Homeowner maintenance.
Extractor fans Failure Contact developer/after care agents.
Fencing Loose panels or posts This is a homeowner maintenance issue. Problems arising due to extreme weather conditions e.g. storms and high winds are not covered.
Flashings Leaking or loose Contact developer/after care agents.
Flashings Discoloured External components will discolour due to weathering.
Floor finishes Contact developer/after care agents. Damage after occupation is not covered.
Floor structures Noise Contact developer/after care agents in the first 6 months. Thereafter minor creaks are normal and can be expected.
Garage door Locks, cables and opening action Contact developer/after care agents.
Gas installation Suspected leak of gas If you smell gas or suspect a gas leak you MUST shut of the gas supply, do NOT operate anything electrical, leave the property and call the supplier’s emergency number (0800 111 999) then contact developer/after care agents.
Grouting Cracking Contact developer/after care agents in the first 6 months, thereafter minor cracking due to shrinkage is homeowner maintenance.
Gutters and downpipes Leaks Contact developer/after care agents. Problems arising due to debris in the gutters (dead leaves etc.) are the homeowner’s responsibility – or Managing Agent where one is appointed.
Immersion heater Failure Contact developer/after care agents.
Kitchen cabinets Door alignment This is a snag if spotted at handover and will be the developer’s responsibility. Thereafter this is homeowner maintenance.
Kitchen cabinets/worktops De-lamination Contact developer/after care agents. If de-lamination is due to water spillage caused by the homeowner you may not be covered.
Landscaping Lawn not draining Contact developer/after care agents.
Meters and essential services As homeowner you should contact your service provider directly.
Nail/screw pops Excessive Contact developer/after care agents but not in the first 12 months.
Paths and paving slabs Movement Contact developer/after care agents in the first 12 months. Small movement may occur over time due to expansion and contraction of the sub-soil as weather conditions apply.
Roofs Contact developer/after care agents. Damage due to extreme weather conditions (e.g. loose or slipped tiles) is not covered.
Sanitary ware All claims for damage to sanitary ware must be made to the developer at the point of handover or in accordance with their stated handover process.
Silicone sealant and mastic Internal and external Contact developer/after care agents in the first 6 months. Thereafter this will be homeowner maintenance.
Settlement in the garden Some settlement of new top soil is normal and to be expected.
Shower doors Contact developer/after care agents.
Soft furnishings Sold as seen.
Structural defects Contact developer/after care agents.
Sun room Leaks Contact developer/after care agents.
Telephones Line Line connection is the homeowner’s responsibility.
Telephones Sockets The homeowner may be responsible for slave socket connection (see your developer’s policy).
TV Service It is the homeowner’s responsibility to make arrangements with a service provider.
TV Sockets and dish Contact developer/after care agents. In the case of apartment dwellings your property is usually wired for service to a communal receiving dish.
TV Aerial – loss of reception Contact developer/after care agents. This will not be considered a defect if the issue is the homeowner’s equipment.
Water services Leaking pipes and taps Contact developer/after care agents.
Windows Frames and furniture Contact developer/after care agents.
Wood Minor separations and or warping are normal and to be expected.

 

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