WARRANTY CHECKLIST
Use our helpful guide to what is, and what is not, a legitimate build defect
LEGITIMATE DEFECT
This IS A LEGITIMATE DEFECT and is covered by your developer.
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NOT A LEGITIMATE DEFECT
This IS NOT A LEGITIMATE DEFECT and is not covered by your developer.
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MAINTENANCE
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This is homeowner MAINTENANCE and is your responsibility.
CHECK
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Check with your developer.
ALARM INSTALLATIONS
Contact your developer or their after care team/agent.
FAILURE
ALARM INSTALLATIONS
Servicing is the homeowner’s responsibility. Failure to carry out annual maintenance could invalidate your warranty.
SERVICE
APPLIANCES (ELECTRICAL)
Call the manufacturer and follow instructions in your appliance warranty cover.
FAILURE
APPLIANCES (ELECTRICAL)
All damage is the homeowner’s responsibility.
DAMAGE
BLOCKAGES
WASTE AND DRAINS
Contact your developer/after care agent. Blockages caused by homeowner are NOT covered and may incur a charge.
CRACKS TO BRICKS AND MORTAR
Minor cracking due to shrinkage is normal and can be expected
LESS THAN 5MM
CRACKS TO BRICKS AND MORTAR
Contact your developer or their after care team/agent.
EXCEEDING 5MM
CENTRAL HEATING BOILER
Contact your developer or their after care team/agent.
BREAKDOWN
CENTRAL HEATING BOILER
Servicing is the homeowner’s responsibility. Failure to maintain annual service checks can reduce the life of the system and invalidate any warranty (refer to the service label on the boiler).
SERVICE
CENTRAL HEATING
Contact your developer or their after care team/agent.
LEAKING PIPES AND RADIATORS
CENTRAL HEATING
Contact developer/after care agents if this occurs in the first 12 months.
NOISY
CHIPS AND SCRATCHES
Claims for damage to items in the home must be reported to the developer at the point of handover.
GLASS, SANITARY WARE, CABINETS, WORKTOPS AND FLOORS
COLOUR VARIATIONS
Colour and tone variations in natural materials are normal and to be expected.
WOOD, MARBLE ETC.
CONDENSATE
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Condensation is normal and due to the drying out process. It can be eased by adequate ventilation e.g. trickle vents are opened.
CRACKS TO CONCRETE
Minor cracking due to shrinkage is normal and can be expected.
LESS THAN 5MM
CRACKS TO CONCRETE
Contact your developer or their after care team/agent.
EXCEEDING 5MM
CRACKS TO DRY LINING, CEILING AND INTERNAL PAINTWORK
Some minor cracking due to shrinkage is quite normal and can be expected. Maintenance and touch-ups are the homeowner’s responsibility.
2MM OR LESS (4MM OR LESS FOR STAIR STRINGS)
CRACKS TO DRY LINING, CEILING AND INTERNAL PAINTWORK
Contact developer or their after care team/agents, but not before the first 12 months.
EXCEEDING 2MM (GRETAER THAN 4MM FOR STAIR STRINGS)
DOORS
LOCK, LATCH ADJUSTMENT
Contact your developer or their after care team/agent.
DOORS
WARPING AND EASEMENT
Contact your developer or their after care team/agent.
DOORS
CATCHING ON THE CARPET
Contact developer or their after care team/agent unless you have had the carpet fitted yourselves, in which case this is homeowner maintenance.
ELECTRICAL
TRANSFORMERS, SWITCHES, CIRCUITS, SOCKETS
Contact your developer or their after care team/agent.
ELECTRICAL
SUPPLY FAILURE
Contact the supplier directly.
ELECTRICAL
DAMAGED FITTINGS AND BLOWN BULBS
Homeowner maintenance.
EXTRACTOR FANS
Contact your developer or their after care team/agent.
FAILURE
FENCING
LOOSE PANELS AND POSTS
This is a homeowner maintenance issue. Problems arising due to extreme weather conditions e.g. storms and high winds are not covered.
FLASHINGS
LEAKING OR LOOSE
Contact your developer or their after care team/agent.
FLASHINGS
DISCOLOURED
External components will discolour due to weathering.
FLOOR FINISHES
Contact your developer or their after care team/agent. Damage after occupation is not covered.
FAILURE
FLOOR STRUCTURES
Contact your developer or their after care team/agent in the first 6 months. Thereafter minor creaks are normal and can be expected.
NOISE
GARAGE DOORS
Contact your developer or their after care team/agent.
LOCKS, CABLES AND OPENING ACTION
GAS
SUSPECTED LEAK
If you smell gas or suspect a gas leak you MUST shut of the gas supply, do NOT operate anything electrical, leave the property and call the supplier’s emergency number (0800 111 999) then contact your developer or their after care team/agent.
GROUTING
CRACKING
Contact your developer or their after care team/agent in the first 6 months, thereafter minor cracking due to shrinkage is homeowner maintenance.
GUTTERS AND DOWNPIPES
LEAKING
Contact your developer or their after care team/agent. Problems arising due to debris in the gutters (dead leaves etc.) are the homeowner’s responsibility – or Managing Agent where one is appointed.
IMMERSION HEATER
Contact your developer or their after care team/agent.
FAILURE
KITCHEN CABINETS
This is a snag if spotted at handover and will be the developer’s responsibility. Thereafter this is homeowner maintenance.
DOOR ALIGNEMENT
KITCHEN CABINETS/
Contact your developer or their after care team/agent. If de-lamination is due to water spillage caused by the homeowner you may not be covered.
DELAMINATION
LANDSCAPING
LAWN NOT DRAINING
Contact your developer or their after care team/agent.
METERS AND ESSENTIAL SERVICES
As homeowner you should contact your service provider directly.
ALL PROBLEMS
NAIL OR SCREW POPS
Contact your developer or their after care team/agent but not in the first 12 months.
EXCESSIVE
PATHS AND PAVING SLABS
MOVEMENT
Contact your developer or their after care team/agent in the first 12 months. Small movement may occur over time due to expansion and contraction of the sub-soil as weather conditions apply.
ROOFS
ALL PROBLEMS
Contact your developer or their after care team/agent. Damage due to extreme weather conditions (e.g. loose or slipped tiles) is not covered.
SANITARY WARE
All claims for damage to sanitary ware must be made to the developer at the point of handover or in accordance with their stated handover process.
CHIPS, CRACKS AND STAINS
SEALANT AND MASTIC
Contact your developer or their after care team/agent in the first 6 months. Thereafter this will be homeowner maintenance.
ALL PROBLEMS
SETTLEMENT IN GARDEN
Some settlement of new top soil is normal and to be expected.
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SHOWER DOORS
Contact your developer or their after care team/agent.
LEAKING
SOFT FURNISHINGS
Sold as seen.
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STRUCTURAL DEFECTS
Contact your developer or their after care team/agent.
ALL
SUN ROOM
LEAKING
Contact your developer or their after care team/agent.
TELEPHONE
LINE CONNECTION
Line connection is the homeowner’s responsibility.
TELEPHONE
SOCKETS
The homeowner may be responsible for slave socket connection (see your developer’s policy).
TELEVISION
SERVICE
It is the homeowner’s responsibility to make arrangements with a service provider.
TELEVISION
SOCKETS AND DISH
Contact your developer or their after care team/agent. In the case of apartment dwellings your property is usually wired for service to a communal receiving dish.
TELEVISION
AERIAL - LOSS OF RECEPTION
Contact your developer or their after care team/agent. This will not be considered a defect if the issue is the homeowner’s equipment.
WATER
LEAKING PIPES AND TAPS
Contact your developer or their after care team/agent.
WINDOWS
FRAMES AND FURNITURE
Contact your developer or their after care team/agent.
WINDOWS
SCRATCHED GLASS
This must be pointed out to your developer at the snag inspection stages as scratches reported later on may not be accepted as legitimate defects.
WOOD
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Minor separations and or warping are normal and to be expected.