INTRODUCTIONAll about looking after your new home and the after care process ...
WHAT YOU NEED TO KNOWHow does after care work and what to do if you have a problem ...
HOW TO REPORT A DEFECTThere is a process and we talk you through exactly what that is ...
HOW TO REPORT AN EMERGENCYIn the unlikely event you experience an emergency, here's what to do ...
MOVING INHow to obtain maximum enjoyment from your brand new property ...
WARRANTY CHECKLISTThis is an invaluable guide to what is, and is not a legitimate build defect ...
TOP TIPSFabulous help about things you need to know or know where they are ...
PLUMBINGSimple rules to save you time, money and anxiety with your pipework ...
DECORATINGAt some stage you will need to re-decorate, here are our golden guidelines ...
APPLIANCESVery occasionally a new appliance can be faulty, here's what to do ...
LIGHT BULBSSo many types, but all you need to understand in a nutshell ...
SOLAR PANELSJust one of many new technologies - how does it work and what you can expect ...
UNDERFLOOR HEATINGA very popular way of heating a new home, but how does it work ...
SECURITY ALARMSSafety first - all about alarms and servicing the system to make sure it always works ...
SMOKE AND HEAT ALARMSIs there a difference - oh yes, most certainly there is a difference ...
EXTERNALWhat's going on outside a new home, general maintenance guidelines ...
MANAGING AGENTSWhat is a managing agent, where do you find them and what do they do ...
USEFUL TELEPHONE NUMBERSWhat you need - when you need it ...
YOUR WARRANTY COVER YEARS 1 AND 2
If you have a problem and you’re not clear about who takes responsibility, take a look down our warranty checklist. It may not cover absolutely everything but we do refer to the vast majority of typical occurrences. There are basically three possible categorisations we can apply, either individually or in combination and these are:
This IS A LEGITIMATE DEFECT and is covered by your developer/after care agent.
This IS NOT A LEGITIMATE DEFECT and is not covered by your developer/after care agent.
This is homeowner maintenance and is your responsibility.
Check with your developer.
|Alarm installations||Failure||Contact developer/after care agents.|
|Alarm installations||Servicing||Servicing is the homeowner’s responsibility. Failure to carry out annual maintenance could invalidate your warranty.|
|Appliances (electrical)||Failure||Call the manufacturer and follow instructions in your appliance warranty cover.|
|Appliances (electrical)||Damage||All damage is the homeowner’s responsibility.|
|Blockages||Waste, drains and taps||Contact your developer/after care agent. Blockages caused by homeowner are NOT covered and may incur a charge.|
|Cracks to bricks/mortar||Less than 5mm||Minor cracking due to shrinkage is normal and can be expected.|
|Cracks to bricks/mortar||Exceeding 5mm||Contact developer/after care agents.|
|Central heating boiler||Breakdown||Contact developer/after care agents.|
|Central heating||Servicing||Servicing is the homeowner’s responsibility. Failure to maintain annual service checks can reduce the life of the system and invalidate any warranty (refer to the service label on the boiler).|
|Central heating||Leaking pipes/radiators||Contact developer/after care agents.|
|Central heating||Noisy||Contact developer/after care agents if this occurs in the first 12 months.|
|Chips and scratches||Glass, sanitary ware, cabinets, worktops and
|Claims for damage to items in the home must be reported to the developer at the point of handover.|
|Colour variations||Wood, marble etc.||Colour and tone variations in natural materials are normal and to be expected.|
|Condensation||Condensation is normal and due to the drying out process. It can be eased by adequate ventilation e.g. trickle vents are opened.|
|Cracks to concrete||Less than 5mm||Minor cracking due to shrinkage is normal and can be expected.|
|Cracks to concrete||Exceeding 5mm||Contact developer/after care agents.|
|Cracks to dry lining, ceilings and internal paintwork||2mm or less (4mm or less
for stair strings)
|Some minor cracking due to shrinkage is quite normal and can be expected. Maintenance and touch-ups are the homeowner’s responsibility.|
|Cracks to dry lining, ceilings and internal paintwork||Exceeding 2mm (or 4mm in the case of stair strings)||Contact developer/after care agents, but not before the first 12 months.|
|Doors||Lock/latch adjustment||Contact developer/after care agents.|
|Doors||Warping and easement||Contact developer/after care agents.|
|Doors||Catching on carpet||Contact developer/after care agents unless you have had the carpet fitted yourselves, in which case this is homeowner maintenance.|
|Electrical||Transformers, circuits, sockets and switches||Contact developer/after care agents.|
|Electrical||Supply failure||Contact the supplier directly.|
|Electrical||Damaged fittings and blown bulbs||Homeowner maintenance.|
|Extractor fans||Failure||Contact developer/after care agents.|
|Fencing||Loose panels or posts||This is a homeowner maintenance issue. Problems arising due to extreme weather conditions e.g. storms and high winds are not covered.|
|Flashings||Leaking or loose||Contact developer/after care agents.|
|Flashings||Discoloured||External components will discolour due to weathering.|
|Floor finishes||Contact developer/after care agents. Damage after occupation is not covered.|
|Floor structures||Noise||Contact developer/after care agents in the first 6 months. Thereafter minor creaks are normal and can be expected.|
|Garage door||Locks, cables and opening action||Contact developer/after care agents.|
|Gas installation||Suspected leak of gas||If you smell gas or suspect a gas leak you MUST shut of the gas supply, do NOT operate anything electrical, leave the property and call the supplier’s emergency number (0800 111 999) then contact developer/after care agents.|
|Grouting||Cracking||Contact developer/after care agents in the first 6 months, thereafter minor cracking due to shrinkage is homeowner maintenance.|
|Gutters and downpipes||Leaks||Contact developer/after care agents. Problems arising due to debris in the gutters (dead leaves etc.) are the homeowner’s responsibility – or Managing Agent where one is appointed.|
|Immersion heater||Failure||Contact developer/after care agents.|
|Kitchen cabinets||Door alignment||This is a snag if spotted at handover and will be the developer’s responsibility. Thereafter this is homeowner maintenance.|
|Kitchen cabinets/worktops||De-lamination||Contact developer/after care agents. If de-lamination is due to water spillage caused by the homeowner you may not be covered.|
|Landscaping||Lawn not draining||Contact developer/after care agents.|
|Meters and essential services||As homeowner you should contact your service provider directly.|
|Nail/screw pops||Excessive||Contact developer/after care agents but not in the first 12 months.|
|Paths and paving slabs||Movement||Contact developer/after care agents in the first 12 months. Small movement may occur over time due to expansion and contraction of the sub-soil as weather conditions apply.|
|Roofs||Contact developer/after care agents. Damage due to extreme weather conditions (e.g. loose or slipped tiles) is not covered.|
|Sanitary ware||All claims for damage to sanitary ware must be made to the developer at the point of handover or in accordance with their stated handover process.|
|Silicone sealant and mastic||Internal and external||Contact developer/after care agents in the first 6 months. Thereafter this will be homeowner maintenance.|
|Settlement in the garden||Some settlement of new top soil is normal and to be expected.|
|Shower doors||Contact developer/after care agents.|
|Soft furnishings||Sold as seen.|
|Structural defects||Contact developer/after care agents.|
|Sun room||Leaks||Contact developer/after care agents.|
|Telephones||Line||Line connection is the homeowner’s responsibility.|
|Telephones||Sockets||The homeowner may be responsible for slave socket connection (see your developer’s policy).|
|TV||Service||It is the homeowner’s responsibility to make arrangements with a service provider.|
|TV||Sockets and dish||Contact developer/after care agents. In the case of apartment dwellings your property is usually wired for service to a communal receiving dish.|
|TV||Aerial – loss of reception||Contact developer/after care agents. This will not be considered a defect if the issue is the homeowner’s equipment.|
|Water services||Leaking pipes and taps||Contact developer/after care agents.|
|Windows||Frames and furniture||Contact developer/after care agents.|
|Wood||Minor separations and or warping are normal and to be expected.|