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Bought a new home in the last 2 years?

Got questions to ask, or problems to report?

The good news is, if you've been directed to this website, your developer has signed you up to our App.

(And if they didn't and you found us by accident, maybe you should suggest to them that they do!)

'Managing Your New Home'
- your new best friend. 

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Download the App today!

It really couldn't be easier!
The Managing Your New Home App provides access and convenience.

  • Report a problem any time of any day!

  • Find answers to complex questions!

  • Get guidance on how to do stuff!

  • Check what's covered by your warranty!

Christmas and New Year 
Open Hours

Please note: ONLY emergency issues will be dealt with between 19th December 2025 - 5th January 2026.
For Out of Hours Emergencies contact the number provided to you at handover.

Open Hours

Christmas Eve
8:30 am - 1:00 pm

Christmas Day - Closed

Boxing Day - Closed

Monday 29th December
10:00 am - 4:00 pm

Tuesday 30th December
10:00 am - 4:00 pm

Wednesday 31st December
10:00 am - 4:00 pm

New Year's Day
Closed
 

New home? Got a problem? 
You're in the right place.

In those early days you'll be discovering  your new environment, and you may not remember everything you were told the day you moved in. ​How does this function? What is that for? And most important of all ... how do I report something that isn't right or doesn't work?

Working from Home
SCAN this QR Code to download the App.
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Moving House

We don't want you to struggle, so here are all the things we think you'll need.
 

First and foremost, download the App. This is your gateway to everything available. If you prefer you can access this site directly, so why not bookmark it now.

​

We have a team of dedicated After Care Warranty Controllers who here to help should you need assistance.

In addition to which we have structured content based around the questions we know you're likely to ask.

​

Managing Your New Home is freely available to those homeowners whose developers have engaged our services.

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