BOILER

Is the problem ... 

 The boiler is not working ?

Guidance:

Check the water pressure gauge, most boilers will stop working if the pressure drops too far. If necessary, increase the water pressure using the filling loop as you were shown at handover. If this is the case, this is not a defect, but household maintenance. If, however the water pressure is within the ‘green’ zone of the gauge, then report this as a defect - all you need do in the description box is quote the code BNW and state:
* Type of boiler
* Confirm last serviced date
(nothing else, no explanation, just this code).

REMEMBER: Servicing your boiler is your responsibility. Failure to maintain annual service checks can reduce the life of the system and invalidate any warranty (refer to the service label on the boiler).

 The boiler will produce heating but no hot water ? 

Guidance:

Check that you have set your programmer correctly – if the heating works then the boiler is functioning correctly – most likely the programmer is not set up correctly. If this is the case, this is not a defect, but household maintenance. If you are satisfied that the programmer is correctly set-up, then report this as a defect - all you need do in the description box is quote the code BHNHW and state:
* Type of boiler
* Confirm last serviced date
(nothing else, no explanation, just this code).

 The boiler will produce hot water but no heating ?

Guidance:

Check that you have set your programmer correctly – if the hot water works then the boiler is functioning correctly – most likely the programmer is not set up correctly. If this is the case, this is not a defect, but household maintenance. If you are satisfied that the programmer is correctly set-up, then report this as a defect - all you need do in the description box is quote the code BHWNH and state:
* Type of boiler
* Confirm last serviced date
(nothing else, no explanation, just this code).

 The room controllers are not working ? 

Guidance:

Make certain that the power is on - if no display check the RDC at the electrical consumer unit to see if it has tripped. If all appears correct, report it as a defect - all you need do in the description box is quote the code RCNW and state:
* Which room
(nothing else, no explanation, just this).

 The heating/hot water programmer is not working ? 

Guidance:

Make certain that the power is on - if no display check the RDC at the electrical consumer unit. Make sure you have set the correct date and time. Check your instructions for on and off points. If all appears correct, report it as a defect - all you need do in the description box is quote the code PNW (nothing else, no explanation, just this code).