WALL

Is the problem ... 

 Small holes revealing screw heads ? 

Guidance:

These are known as ’screw-pops’ and the small amount of filler covering the screw head has ‘popped-off’. It isn’t serious, purely cosmetic. If it is the odd few then you should fill these yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code SP and state:
* Which room 
(nothing else, no explanation, just this). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues.

 Tape joints showing between sheets of plasterboard ? 

Guidance:

This is paper tape used in the process of filling the joint between sheets of plaster board. It isn’t serious, purely cosmetic. If the problem is mild and only affects a part of a single seam, you should fill this yourself when you next decorate. If, however the problem is extensive, report it as a defect - all you need do in the description box is quote the code BTJ and state:
* Which room 
(nothing else, no explanation, just this). Please be advised we tend to leave such issues until the end of the first year as more may occur as the drying out continues.

 The wall is severely bowed ? 

Guidance:

If your wall is out of true by more than =/- 3mm in a drop of 2m, report it as a defect - all you need do in the description box is quote the code WSB and state:
* Which room 
(nothing else, no explanation, just this).

 Fine line cracks ?  

Guidance:

This is quite normal and due to the property drying out. Unless you can fit a pound coin edge-ways into the crack, you should fill these yourself when you next re-decorate. Otherwise report it as a defect - all you need do in the description box is quote the code SC and state:
* Which room
* Wall or ceiling
(nothing else, no explanation, just this). We do not attend to such issues before the end of the first 12 months as the property will take a year to fully settle down.

 Water penetrating ? 

Guidance:

Have you got water penetrating the ceiling? This is most likely due to something leaking from either above or outside (if this is an external wall) and could be a range of sources. Report this as a defect - all you need do in the description box is quote the code WP and state:
* Wall or ceiling (if ceiling what is immediately above it) or wall (if wall is it an outer wall and does the problem only arise on a rainy day) and is the penetration constant or intermittent, such as when taking a shower or flushing the WC 
* Confirm what was last used (e.g.: shower)
(nothing else, no explanation, just this).

 Damp and/or black mold spores ? 

Guidance:

Damp is caused by one of two things. Either a leak that is feeding water to an area making it wet, or lack of air circulation. If you believe it to be a leak, report it as a defect - follow the procedure above for water penetration. Otherwise, it is most likely damp due to poor circulation. Condensation occurs when warm moist air hits a cool surface, so make certain when you are cooking and when you are running the shower or a bath that you operate any ventilation system you have in those rooms – even open windows to allow the warm moist air to escape. Failure to ventilate spaces will encourage black mold spores which is unhealthy and must be avoided at all costs.